Refund Policy — Domo Media Library
Last Updated: 01-11-2025
At Domo Media Library, we provide instant access to digital products immediately after purchase. Since these are non-returnable digital items, we follow a strict No-Refund Policy.
No Refund Cases
Refunds are not provided in the following situations:
- You changed your mind
- You purchased by mistake
- You thought the content would be different
- You no longer need the product
- You don't know how to use the files
- You do not have the tools to edit/use the videos
- You claim non-delivery while access is already granted
Refunds Only in Valid Exceptional Cases
A refund may be approved only if:
- You were charged twice for the same product (duplicate payment)
- Payment was deducted, but you did not receive access even after manual verification
Refund approval is at the sole discretion of the Domo Media Library support team.
Refund timeline: 3–7 working days after approval.
Access Issues
If you face any issue accessing the Google Drive folder, we will:
- Re-share the access
- Provide an alternate drive link
- Provide a downloadable ZIP upon request
We ensure issue resolution within 24 hours.
Support Contact
For any help regarding your order, please email: